Ace Handyman Services franchisees — 400 territories, owned by Ace Hardware — were losing hours on every estimate. And while a write-up sat in a truck or an inbox, the customer was calling a competitor.
We partnered with 15 Ace franchisees — and the corporate team that owns the brand standard — to design Instant Estimator around the real Ace workflow: field capture, itemized estimates to Ace pricing rules, and ServiceTitan integration.
Corporate shaped the standard. Franchisees shaped the workflow. Both sides authored the product — which is why the network adopted it instead of tolerating it.
A site visit becomes a professional, itemized estimate in seconds. Instant Estimator is now available to all 400 Ace territories, and an office using it saves roughly 36 hours of write-up time per 50 estimates.
“FixFox has been great to work with and driven efficiency and effectiveness in capturing customer opportunity by gathering info and integrating with our operations system.”
This is what custom development for a franchise system looks like. Your franchisees know what they need. We build it with them — and with you — and roll it out to everyone.
